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Policy – Privacy

Policy – Privacy

Privacy Policy

Use of offers made by MalayaOptical.com is subject to the following  data protection directives:

Our Commitment

Malaya Optical Uptown Sdn Bhd respects the privacy of all users visiting our website or our retail stores and has made the protection of your data with regard to any use on the internet our utmost priority. This means: Malaya Optical Uptown Sdn Bhd pledges to treat all information made available by you with the utmost care and responsibility. This applies in particular when cooperating with third parties and partner companies. However, Malaya Optical Uptown Sdn Bhd takes no responsibility for third parties, unless expressly stated.

Collection, Processing and Use of Personal  Data

To be able to provide you with the merchandise you ordered, Malaya Optical Uptown Sdn Bhd exclusively collects, stores and processes personal data without your express permission in accordance with the standard, legally valid regulations as far as is required and deemed necessary for fulfilling the contractually agreed service obligations between MalayaOptical.com and you, the customer. Any additional collection, processing and use of personal data will only be initiated once you have given us your written permission. The term “personal data” includes all details that you enter on the MalayaOptical.com website and enables personal identification (name, address, landline and mobile phone numbers).

You might already have consented to the following declaration whilst visiting our retail store and website. Please note that you can withdraw your consent in writing at any time with future effect.

If you subscribe to our newsletter, we will use your e-mail address (with your permission) for marketing purposes, until we receive your request to unsubscribe in writing. You can read through our Terms & Conditions at any time.

Collection of Non Personal Data

In order to improve our range of products, MalayaOptical.com uses so-called “cookies” (compact data packages that contain configuration information). The data stored in these cookies does not permit you to be identified, and cannot be attributed to a particular individual. Cookies can be deactivated in your browser’s preferences.

Security of Personal Information

Malaya Optical Uptown Sdn Bhd ensures that all information collected will be safely and securely stored. We protect your personal information by restricting access to personal information; maintaining technology products to prevent unauthorized computer access; securely destroying your personal information when it’s no longer needed for our record retention purposes.

Malaya Optical Uptown Sdn Bhd uses 128 – bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

Disclosure of Personal Data

Where necessary, Malaya Optical Uptown Sdn Bhd might pass on payment details to its principal bank or Laboratory in order to process payments and edging of prescription lenses. We may also pass on details of your personal details and shipping address to the company commissioned with the delivery of your order.

Malaya Optical Uptown Sdn Bhd is prohibited from transmitting or reselling customer data to third parties, there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

Right to Information

In accordance with the Malaysian personal data protection act, PDPA each user is entitled to enquire about any personal data that has been stored and (where warranted) also has the right to demand that personal data be modified, blocked or deleted free of charge. In this case the user must contact us at ryan.malayaoptical@gmail.com

Cancellation of Consent

Each user can withdraw their consent at any time with future effect and without giving a particular reason by writing to the following email address ryan.malayaoptical@gmail.com. Every e-mail sent by MalayaOptical.com contains a notice to this effect.

Changes to the Privacy Policy

Malaya Optical Uptown Sdn Bhd reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on MalayaOptical.com site.


We hope that we have managed to answer any questions you may have had regarding data protection. Due to the development of our business and changes to the law, our data protection conditions will also evolve and be updated accordingly.

If you found our data privacy policy interesting, then we recommend reading our Terms & Conditions.