Policy – Coronavirus

MALAYA OPTICAL 

Malaya Optical is writing this to reassure you that we are doing whatever is necessary to protect all our patients and staff during CMCO.

All staff (including optometrist, sales and admin) will have their body temperature checked daily and they will not come to work if they develop any symptoms that may be related to COVID19, which includes fever, cough, widespread body aches, sore throat, vomiting or diarrhea.

All patients are advised not to enter the building if they have been overseas within the last 14 days. If they have any of the following symptoms,  fever, cough, widespread body aches, sore throat, vomiting, or diarrhea, they will be asked not to attend until they have been 100% well for at least 48 hours, or have had a negative coronavirus test result.

Please see below a  copy of our coronavirus policy during the CMCO and after:

 

Yours Sincerely,

Malaya Optical Uptown Sdn Bhd

 

 

 

MALAYA OPTICAL – Coronavirus policy

Like everyone across the globe, we are watching the COVID-19 outbreak with close attention.

After seeing the devastating impact on those affected overseas, it is our duty to reassure you that our team at Malaya Optical is taking all proactive measures to protect our valued customers/patients by implementing the highest standards of health and hygiene to stay safe. As this is an ongoing pandemic worldwide, we would be updating and changing our policy to ensure everyone’s safety. 

As optometry is classified as essential services by the ministry of health, we would be open during the CMCO. 

As a courtesy we ask that all patients/visitors to Malaya Optical and all staff please oblige us with the following when visiting :

-We would be required to ask you to scan MYSEJATERA APP in accordance with the CMCO guidelines.

-We would also be taking your temperature as well.

-We would also require wearing a mask and also sanitizing your hands upon arrival to our practice.

-We would also need to only serve customers by appointment basis during this CMCO to encourage social distancing. Subjected to only 8 customers for Uptown, 4 customers for Subang SS15 and China Town. Maximum of 2 from each family.

During this uncertain time, if you have a fever, cough, or flu-like symptoms we respectfully request that you choose not to attend. We also wish you a speedy recovery and return to Malaya Optical when you are well.

We all respect the importance of hygiene and handwashing, so please use the hand sanitizer on your arrival. These are on the reception counter and front display table.

As health professionals, we believe that prevention is the key and excellent hygiene practice is critical. In addition to our usual practices, we are adopting the following measures :

All benchtops, door handles, and bathroom surfaces are wiped down and sanitized regularly by our team. Also, 3 major sanitization which is upon opening and closing and in the mid-day. 

We have altered the seating arrangements in our display table to comply with the recommended social distancing regulations.

As the situation is constantly changing, we’ll be updating our policies from time to time.

For the most part, it will be business as usual after CMCO. These are unpredictable times for everyone in the community and we will be trying to limit the impact this has on the business so we can continue to deliver great eye care to our clients and patients.

 

[FOR OPTOMETRIST / SALES / ADMIN STAFF]

Hand washing is the key to preventing the spread of the virus. Let’s wash hands when coming into the building with soap and water. There is an alcohol pump pack on the Reception Counter and Front Display Table for patients/visitors when they arrive. Lunch, make sure you wash your hands well before and afterwards.

Please do not come to work if you have any of the following symptoms – fever, cough, widespread body aches (flu-like), sore throat,  vomiting, or diarrhea. If you develop those symptoms whilst at work you must leave immediately (even if you’re an optometrist and you’ve got patients booked). 

As you are working in a healthcare environment, see your doctor for advice and a medical certificate must be provided. If you travel overseas then you must stay home from work for 14 days AFTER you return from your trip. Again, this guidance will likely become clearer in time, but this is our current requirement.

Follow the government guidelines regarding travel and large gatherings and social distancing.

 

[PATIENTS/CUSTOMERS]

FOR PATIENTS (communicate by phone call, prior to the appointments and via a notice stuck on the door at entry – specifically asking them too): Patients & anyone with them (including children) are not allowed to enter the building if they have been overseas within the last 14 days. We’ll defer appointments for 2 weeks. Patients & anyone with them (including children) are not allowed into the building if they have ANY of the following symptoms (regardless of travel history) – fever, cough, widespread body aches (flu-like), sore throat,  vomiting, or diarrhea. They must not attend until they have been 100% well for at least 48 hours or have had a negative Coronavirus test. This may need to extend to those with sick people in their household or those who have travelled overseas within the last 14 days living in their household. We would also limit the number of patients/customers intro our practice following the social distancing rules. We would also ask you a few questions of declaration, check your temperature, and require you to fill up a visitor log before entering. 

 

[VISITORS]

FOR VISITORS: We must keep a log of ALL visitors (staff, patients, customers, couriers, reps, volunteer drivers, and all family/friends that attend with patients). We need their name, phone number (for couriers you can record the courier company number if they don’t want to give out their mobile) and the time/date that they arrived & left. This is going to be quite tricky with family/friends that attend with patients but we must do it. We need to be able to contact and trace anyone who was in the building if we get a case in. We would also take the temperature of everyone entering our retail stores and ensuring they sanitize their hands as well. No. of visitors would also be limited during any given session on our premises. 

 

[WAITING AREA]

Removed magazines and toys. Let’s limit the number of contact people has with things.

 

[CLEANING]  

Cleaning of regularly used surfaces. Basically, all door handles, desks, phones, keyboards, patient chairs, reception desk, EFTPOS machine, pens used by patients/customers. We give patients/customers forms on clipboards regularly to fill in, but when returned the clipboards will all need a clean as well as the pens.

This will be a changing situation and we’ll provide more clarification as time goes on, but we think this is a good start.

 

If you have any queries regarding any of the above, please email MALAYA OPTICAL at – ryan.malayaoptical@gmail.com