• 71, SS21/37, Damansara Utama, 47400, Petaling Jaya, Selangor
  • Mon - Fri 10:30AM - 8PM, Sat 7PM, Sun 5PM

Policy – Adjustment Service and Repair

Policy – Adjustment Service and Repair

Adjustment of glasses that's out of shape

From RM15 onwards

Repair Nosepad - Customized

From RM75 onwards

Repair Nosepad - Improvised

From RM35 onwards

Repair Rimless - Washer

From RM50 onwards

Repair Rimless - Screws

From RM50 onwards

Removing Chips on Lenses - Rimlon or Rimless

From RM50 onwards

Repair Broken Hinge - Frame or Temple Legs

From RM75 onwards

Repair Rimlon - Washer on Frame

From RM35 onwards

Repair Rimlon - Nylon Strings

From RM50 onwards

Replacement Screw - Frame or Temple Legs

From RM35 onwards

Policy - Service, Repair and Adjustment

All of us at Malaya Optical are trained with the right procedures and with the right equipment to service, repair and adjust your eyewear. 

 

Most of the time when such eyeglasses or sunglasses come to our hand it’s already in weakened condition e.g. material fatigue, microlens scratches, lens coatings peeling off, lens material weakening due to wear and tear or even by mishandling. 

 

Sometimes, even with the best care taken to your eyewear, the unavoidable happens, the lens will break or chip or coating may peal, frame hinge damaged, frame chipped or frame damage.  

 

In any event, during your own lenses, frame or sunglasses submission for edging, adjustment or services the following conditions will apply:

 

  1. If your own lenses purchased previously from Malaya Optical are damaged during submission for edging, adjustment or services, we will give you up to 40% discount of RSP on the new lens from our retail store.

 

  1. If your own frame or sunglasses purchased previously from Malaya Optical are damaged during submission for edging, adjustment or services, we will give you a 40% discount on RSP of a new frame from our retail store based on similar value, brand, design, and color. Do take note, that we might not be able to find the exact brand or model of your frames or sunglasses. If you decide to purchase elsewhere, we would not compensate for any amount.

 

  1. If your lenses, frames or sunglasses submission for edging, adjustment or services not purchased in Malaya Optical, we will not bear any liability when they are damaged by us during for edging, adjustment or services.

 

Having read this, you would have agreed to our Own Lenses, Frame or Sunglasses Submission Policy. 

 

Of course, we will endeavour to be as careful as can be. Do note that we strive our very best to make sure your lenses, frame or sunglasses are edged, adjusted and serviced correctly. If you do not agree to this, please make known us immediately and do not fill the form.

  • Max. file size: 32 MB.
  • Max. file size: 32 MB.

Policy - Service, Repair and Adjustment

All of us here are trained with the right procedures and with the right equipment to service, repair and adjust your eyewear. Most of the time when such eyeglasses or sunglasses comes to our hand it’s already in weaken condition e.g. material fatigue, microlens scratches, lens coatings peeling off,  lens material weakening due to wear and tear or even by mishandling. Sometimes, even with the best care taken to your eyewear, the unavoidable happens, the lens will break and frame damage. Our service or repair  charges start from RM15-225
In any event, during service and adjustment the following conditions will apply:
1. If your lens is damaged during adjustment or services, we will give you up to 40% discount of RSP on the new lens from our retail store.
2. Also, if your frame is damaged or changed or no longer in the condition when you have sent in, we will give you 40% discount on RSP a new frame from our retail store based on similar value, brand, design, and color. Moreover, if you decide to purchase elsewhere, we would not compensate for any amount.
3. If your eyeglasses serviced or adjusted is not purchased in Malaya Optical, we will not bear any liability when they are damaged by us during our service and adjustment.
Having read this, you would have agreed to our Adjustment Service Policy. Of course, we will endeavor to be as careful as can be. Do note that we strive our very best to make sure your frames are adjusted and serviced correctly. If you do not agree to this, please make known us immediately and do not fill the form below.
Thank you from the management of Malaya Optical.