[Goods Sold Policy]
Please fill up the form below to authorized MALAYA OPTICAL to act on your behalf to follow up on the Warranty of your Goods with Brand Owner purchased at Malaya Optical.
We will work closely with the Brand Owner/Supplier/Distributor to ensure that you get the goods repaired or replacement or find an agreeable solution as soon as possible.
Usually, a minimum of 1week – 2months is needed but each warranty case might be different. Please ask us and we will try to give you the best estimates.
You have agreed to our Sales of Goods Policy after receiving the Tax Invoice and filling up the Activate Goods Warranty Form.
All sales are considered final and No cash refund, exchanges or returns are accepted.
Goods sold must be collected within 1month, If not the sum deposited will be forfeited and the transaction would be considered VOID.
[Procedure of Warranty Claim]
Step 1 – Provide Original Tax Receipt
Step 2 – Activate Goods Warranty Procedure by filling up the form
Step 3 – Submit defective goods for Malaya Optical Team to help coordinate with Brand Owner/
Supplier/Distributor for your manufacturing defect warranty.
Step 4 – Malaya Optical Team would issue you a receipt of Submission of Warranty.
Step 5 – Sit back and relax. We will take care of your warranty claim for you
Usually, warranty replacement if approve by Brand Owner/Supplier/Distributor for sunglasses/eyeglasses would take between 1week-2months. This time frame is subjected to Brand Owner’s discretion and response time.
[Warranty Against Manufacturing Defect Policy]
All warranty policy is 1 year from the date of the Receipt and in accordance with the terms and conditions of the supplier.
If a product has been warranty/replaced, the reminder warranty period is based on 1year from the date of receipt of the initial purchase.
Warranty of goods by Brand Owner/Supplier/Distributor is subjected to manufacturing defects only and not wear and tear or based on user error or carelessness.
Promotions items, package deals, super deals, clearance and best buys are not applicable for Warranty.
If a No Warranty remark has been typed on your Receipt, NO WARRANTY applies
[Sunglasses and Eyeglasses]
-Selection of Eyeglasses brand, design, color, material, and functionality is entirely the customer’s choice and decision.
-Usually, sunglasses and eyeglasses have a 1-year warranty from date of purchase. However, warranty by each Brand owner varies. Please check with us and obtain a written warranty period by the supplier from us.
-A sunglasses sold are considered in perfect conditions. Please check for scratches and micro defects on the lens surface before purchase.
-Your prescription verified by a qualified optometrist and valid for 1year from the date of examination except when you have other pending health issues eg diabetics, lower blood preassure, maccular degenerations and etc.
-Selection of prescription lenses brand, design, index, thickness, coating type, color tone, color gradient and color intensity is entirely the customer’s choice and decision.
-If there is any manufacturing defect on the lenses eg micro scratch, coating peel, surface irregularity, lens warp or any other irregularity please report to us within 24hours from the purchase date or invoice date.